Mount West Towlines

Extremely unprofessional in the way they work. They say they going to charge you a minimum amount at the time of towing but when you going to pay they charge you storage of r250 a day which they feel no need to inform their customers about if you do not decide to do the repairs with them which they charge ridiculously high amounts that no normal person can afford. They did repairs not authorised and when asked about it the lady Diane speaks a whole lot of lies. God will surely show these people for the injustices they causing others who cant afford it and who are stuck in that area with no choice. I write this review in hope that others will see this and not go through the same hardships they causing others. PLEASE BEWARE OF THESE PEOPLE THEY ARE LOOKING TO CATCH YOU FINANCIALLY ANY WHICH WAY THEY CAN. PLEASE BE EXTRA CAREFUL WHEN SIGNING THEIR CHECK SHEET THEY SNEAKY WITH THEIR DRIVER PUTTING "STRIP AND FIX" ON IT AND THEY HOLD THIS TO YOU THEY ACTUALLY HOLD YOU RANSOM WITHOUT PAYING THEY WONT RELEASE YOUR CAR. I WAS PUT IN A SITUATION WHERE EITHER WE PAY R17000 FOR REPAIRS THAT WOULD NOT NORMALLY BE MORE THAN 5000 OR PAY R7500 JUST TO RELEASE THE VEHICLE. MOUNT WEST TOWING PLEASE FEAR GOD WHEN YOU DOING THIS TO HONEST HARD WORKING PEOPLE WHO WORK HARD FOR THEIR MONEY AND HAVE NO CHOICE BUT TO DEAL WITH YOURLL. THESE INJUSTICES WILL SURELY COME BACK TO YOU :)

Mount West came to our rescue on Monday 21st when our car broke down in Nottingham Rd. They offered to have our car repaired. We thought that this was great. And we agreed. This is where our nightmare started
Diana from Mount West just lied and lied and lied about or car repair. She PROMISED 8 times to call me back, but NOT ONCE did she keep her promise. Not once did she call me back. She promised the car would be ready on Wednesday 23rd and after begging and begging, we finally only got the car back on Sunday.
She also lied to us by saying that she would send the relevant invoice to us tomorrow (Monday) on receipt of which I would pay the amount. However on delivery of the car, her drivers, at her instruction would not release the car to me until I had paid the amount. I STILL do not have an invoice
This Company (Diana) is a liar and GROSSLY unprofessional. I would urge all users to AVOID this Company

Car broke down in December, they towed it to their yard. They said R18550 to repair clutch plate & master cylinder. I paid in full on Monday 15 January 2024. DIANNE said it would take 2 to 3 days. It is now Wednesday25 January 2024, car is still not ready. On walking around my car, there is a nice dent on the front, right fender that was previously not there, NOBODY knows what happened. I have been sitting outside their yard since 12:30 & they are bleeding the clutch. By 17:30 they were STILL bleeding the clutch. I went to the SAPS who came with me to the premises, but they were now "locked up" & I could not get my car. Now on Thursday 25 January 2024, there is amazingly ANOTHER broken part that needs replacing. DON NOT DO BUSINESS WITH THESE ROGUES, LIARS & THIEVES. A 2 to 3 day job is now more than a week. Due to them cocking me around, I have lost my job due to not having my car & when told this, DIANNE sends a laughing face emoji. MOUNT WEST TOWING IN MOOI RIVER WILL CON & SCAM YOU FOR EVERY CENT THEY CAN!!!!!!! STAY AWAY!!!